Client Testimonials

The service provided by Mystery Shopper Scotland gives us a real insight into the experience we give – seen through the eyes of the customer. Their reporting is clear and truthful and our staff have responded very positively.          Retail Shop Chain Ayr

 The services offered by Mystery Shopper Scotland represent excellent value for money and will help us to improve our service and, in turn, help us to increase sales and profitability.                  Pub Chain Edinburgh

The Mystery Shopper Scotland program is a great way for us to get regular and unbiased feedback regarding how our customer’s would perceive our stores.                       Ladies Clothing Chain

 Mystery Shopper Scotland set about to fully understand our business at the start of the project and this enabled them to produce concise recommendations that were backed up extensive detail. And apart from their professionalism they are nice people to work with.    Coffee Shop Chain

From the initial meeting to the actual “shops” was a simple and easy process. Using your services was money well spent and the knowledge that we gained will help us market our products and services in a more direct way as well as with training in areas we feel are falling short. We would recommend your services to any company that is looking for an honest and real perspective to move forward.              Leisure Group Fife

The quality of reporting is great, divided into a questionnaire and the “shoppers” personal experience, which makes it easy to distinguish between the objectives recorded by the “shopper” and their personal experience. Furniture Retailer Glasgow